Entertainment comes first at ec99 — but fun should never become a burden. Play responsibly: set your own limits, stay well, and make every moment count.
Ec99 believes that with the right awareness and safeguards in place, gaming should always be a source of enjoyment.
Set your own daily, weekly, or monthly deposit limits. Once a limit is in place, you won't be able to exceed it — it's there to protect you.
Keep track of how long you have been playing. ec99's time reminder feature will prompt you to take a break after a set period.
If you need a break, you can set a temporary pause lasting anywhere from 24 hours to 6 weeks. During this time, access to your account will be suspended.
If you feel you're losing control of your gaming, you can apply for a long-term self-exclusion from ec99. Accounts can be closed for anywhere from 6 months to permanently.
Set an automatic stop once you've lost a specified amount. It helps reduce the risk of chasing losses and losing even more.
Ec99's dedicated support team is here for any gaming-related concerns you may have. All assistance is provided with full confidentiality.
Responsible Gaming means keeping gaming as an enjoyable part of your life — where you consciously manage your time, money, and mental energy. It is not a strict set of rules, but rather a reflection of a healthy mindset.
Fostering a culture of responsible gaming is at the heart of what ec99 stands for. We want every player to enjoy a safe, entertaining experience — one that never comes at the cost of their personal or family life.
Responsible gaming does not mean playing less — it means playing mindfully. Set a budget, manage your time, avoid impulsive decisions, and keep gaming as a source of fun rather than a way to cope with stress or escape problems.
Gaming addiction and problematic gaming behaviour often develop gradually — so subtly that it can be hard to notice at first. There are some common signs worth watching out for.
Ask yourself the questions below. If you answer "yes" to most of them, consider seeking professional support.
Do you find yourself spending more time or money on gaming than you planned?
Have you tried to stop gaming but found yourself coming back repeatedly?
Do you find yourself thinking about placing more bets to win back money you've lost?
Have you ever lied to or kept things from family or friends because of your gaming?
Have you ever chosen gaming over work, studies, or family responsibilities?
Do you feel restless, irritable, or anxious when you cannot game?
Have you ever gamed using borrowed money or by dipping into your savings?
Do you turn to gaming as an escape from stress or emotional pain?
Log in to ec99 and set your own limits anytime through Account Settings. Limits take effect immediately once applied — and we make sure they are upheld on our end.
| Limit Type | Description | Effective From |
|---|---|---|
| Daily Deposit Limit | Set a daily limit on how much you deposit | Immediate |
| Weekly Deposit Limit | Maximum total deposit amount per week | Immediate |
| Monthly Deposit Limit | Maximum total deposit amount per month | Immediate |
| Loss Limit | Auto-stop when a set loss amount is reached | Immediate |
| Session Time Limit | Session time limit | Immediate |
| Bet Amount Limit | Maximum bet amount per wager | After 24 hours |
Lowering your limit takes effect immediately. Increasing a limit is subject to a 7-day cooling-off period — the higher limit will not apply until that period has passed. This is designed to protect you from impulsive decisions.
Sometimes stepping back is the best decision you can make. ec99 offers two options — a temporary break or a long-term self-exclusion.
Access your ec99 account.
Click on the "Responsible Gaming" option.
Select the duration of your break.
Takes effect immediately upon confirmation.
Gaming addiction affects not just the individual, but the whole family. If you believe someone close to you is struggling with problematic gaming, there are steps you can take.
Remember, gaming addiction is a recognised mental health condition. It doesn't go away on its own — but with the right support, recovery is possible.
Your safety and well-being are our top priority at ec99. Use our responsible gaming tools today to build healthier gaming habits.