Data protection

Ec99 Privacy Policy — How Your Data Is Protected

Protecting your personal data is our top priority at ec99. This privacy policy clearly explains what data we collect, why we collect it, how it is kept secure, and what rights you have. Everything is laid out in plain, easy-to-understand language.

Last Updated: January 2026
How We Protect Your Privacy

Every piece of your data is stored with the highest level of security at ec99.

SSL encryption protection

All your data is protected with 256-bit SSL encryption. No third party can access your information during data transfer.

No Selling of Data to Third Parties

Ec99 never sells your personal data to advertisers or third parties. Your information is used solely to improve our services.

Minimal Data Collection Policy

We only collect the minimum amount of information necessary to provide our services. Unnecessary personal data is neither requested nor stored.

Secure Data Storage

All user data is stored in encrypted databases. Regular security audits are conducted and unauthorized access is actively prevented.

Data correction feature

You can update or correct the information on your account at any time. Our support team is always on hand to help fix any inaccuracies quickly.

Immediate Action in Case of a Breach

In the event of a data breach, ec99 will notify affected users within the required timeframe and take prompt steps to resolve the issue.

1. What Information We Collect

From the moment you open an account to your day-to-day use, ec99 collects various types of information at different points. We always follow a data minimization approach — only what is truly necessary is collected.

Information Collected at Registration

  • Full name and date of birth (for age verification)
  • Email address and mobile number
  • Residential Address & Country
  • Preferred Payment Method Details

Automatically Collected Information

While you use ec99, certain information is collected automatically — such as your device's IP address, browser type, operating system, pages visited and time spent, and login and logout times. This data is primarily used to ensure security and improve service quality.

Information for KYC verification

For KYC verification on large transactions, you may be required to submit a copy of your National ID, passport, or driving license. These documents are used solely for identity verification and are stored with the highest level of security.

If you are just browsing without creating an account, only cookies and technical data are collected — no personal information.

Transaction Information

Type of Information Reason for Collection Retention Period
Deposit history Financial records and security 5 years
Withdrawal records Transaction Verification 5 years
Betting History Responsible Gaming Monitoring 3 years
Payment Methods Transaction Processing For as long as your account remains active

2. How Your Information Is Used

Ec99 uses your personal data only for specific purposes as outlined in this privacy policy. No data is ever used beyond its stated purpose. The key uses are listed below.

  • To create, manage, and secure your account
  • To process deposits, withdrawals, and betting transactions
  • For KYC verification and fraud prevention
  • Sending relevant bonus & promotional offers (only with your consent)
  • For customer support and issue resolution
  • Responsible Gaming Monitoring & Support
  • Analyzing & improving platform performance
  • To fulfill legal obligations
If you no longer wish to receive marketing communications, you can opt out at any time by contacting support. We respect your decision.

3. Data Sharing & Third Parties

Ec99 never sells your personal data to third parties. However, limited information may be shared with trusted partners in order to deliver our services. In every such case, strict confidentiality agreements are in place.

Who your data may be shared with

  • Payment processors (bKash, Nagad, Rocket, etc.) — to complete transactions
  • KYC verification service provider — for identity confirmation
  • Technology & cloud service providers — for system operations
  • Law enforcement — to comply with legal obligations
Your data is never shared with any government agency without a legal order. You will be informed to the extent possible whenever such sharing occurs.

All our partners comply with international data protection standards, and we have individual confidentiality agreements with each of them. Your data is shared with them only for specific purposes — they are not permitted to use it for anything else.

4. Cookie Policy

Ec99 uses cookies on its website. Cookies are small data files stored in your browser that help improve your browsing experience and allow us to analyze how our services are used.

Cookie type

Cookie type Purpose Duration
Essential cookies Maintaining Login Sessions & Security Deleted at end of session
Functional cookies Remembering Language & Preferences 1 year
Analytics Cookies Traffic and usage analytics 2 years
Marketing Cookies Showing Relevant Advertisements 30 days

You can block or delete cookies at any time from your browser settings. Please note that disabling essential cookies may affect certain features of the site.

5. Data Security Measures

Ec99 uses multiple layers of security to protect your data — not just technical safeguards, but strict organizational policies as well.

  • Database protection with 256-bit AES encryption
  • All communications are encrypted via HTTPS/TLS protocol
  • Firewall & Intrusion Detection System Active
  • Two-Factor Authentication (2FA) Available
  • Regular Security Audits & Penetration Testing
  • Staff data access is restricted based on role
  • Data backups are regularly stored in a secure location
In the event of a security breach, ec99 will notify affected users within 72 hours and take swift action to resolve it.

6. Your Privacy Rights

You have full control over your personal data at ec99. You can exercise any of the following rights at any time.

Right to access your data

You may request to know what information we hold about you.

Right to rectification

You can update any incorrect or outdated information at any time.

Right to erasure

Upon account closure, you may request deletion of your data beyond what is required by legal obligations.

Right to Restrict Processing

You may request that your data not be used for specific purposes.

Right to data portability

You may request a copy of your data in a structured, portable format.

Right to Opt Out of Marketing

You may request to stop receiving promotional communications at any time.

To exercise any of these rights, please contact our support team. Requests are typically processed within 30 business days.

7. Child Protection Policy

Ec99 is a platform strictly for adults aged 18 and above. We do not knowingly collect or store personal data from minors.

  • Age verification is required at the time of registration.
  • Any account registered by someone under the age of 18 will be closed immediately.
  • If any data from a minor is collected inadvertently, it will be deleted promptly.
  • If parents have any concerns, they can contact our support team — action will be taken promptly.

Parents are advised to use parental control software on their devices to prevent minors from accessing this type of platform. To learn more about responsible gaming, visit our Responsible Gaming View the page.

8. Privacy Policy Updates

Ec99 reserves the right to update this privacy policy at any time. However, registered users will be notified of any significant changes via email or platform notification in advance.

  • The date of any changes will be noted at the top of this page.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.
  • In the event of a conflict with a previous version, the latest version shall prevail.
We recommend checking this page regularly. Latest version: January 2026.

9. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding our privacy policy, please get in touch. Our data protection team is always ready to help.

Email
Typically responded to within 24 hours
Live Chat
24/7 Support
For Immediate Assistance

When submitting a privacy rights request, including your account email and user ID will help us respond more quickly.

Start Playing Safely
Your data is secure — play with confidence

At ec99, your privacy is always protected. Join today for a safe, transparent, and enjoyable gaming experience.

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